10% OFF all purchases during all of january - use code tfi2021 at checkout. We are still shipping orders during lockdown.

Delivery & Returns

DUE TO GOVERNMENT RESTRICTIONS WE ARE NOW CLOSED.

Although the shop is closed we are still operating online. We are working shorter hours, with less staff, but are still dispatching orders as quickly as we can under the circumstances. We aim to get orders sent out within 2 weeks. There are some delays with postal services so please allow longer than usual for delivery if ordering at this time.

Free Store Pickup

You are able to select FREE STORE PICKUP at the checkout if you live in the local area and are able to collect from Beaumaris. We will let you know when your order is ready to be collected. We will also let you know which days there will be someone at the shop as we are only in store for a couple of days a week during the lockdown. Please do not come to the shop without having received confirmation that your order is ready to be collected.

Covid 19 information.

For details on how we are packing our orders and trading safely through the Covid 19 crisis, please click here.

FREE STORE PICKUP - FROM BEAUMARIS ONLY

You can pick up your order from our store located in Beaumaris. Select the 'pickup' option at the checkout.

When your order is ready for collection you will receive a notification from us. Bring your order confirmation information with you when collecting. We kindly ask you to adhere to social distancing measures in place in the store when collecting an order. Thank you. 

 

SHIPPING PRICES

MAINLAND UK

BASKET TOTAL PRICE DELIVERY METHOD
£10.00 or under  £1.95 Royal Mail 
£10.01 - £30.00 £3.50 Royal Mail
£30.01 - £50.00  £4.95 Royal Mail
£50.01 - £99.99 £6.95 APC
£100 or over £8.95 APC
Channel Isles, Isle of Man and Scottish Isles £39.95 TRACKING - APC deliveries only


Northern Ireland & Isle of Wight Shipping

We may have to contact customers ordering from Northern Ireland and Isle of Wight with an additional delivery charge due to the extra charges we incur on items being posted to these areas. We unfortunately cannot calculate this automatically on our website. For further information please get in touch.

 

TRACKING

To track your APC delivery please visit the APC website with your postcode and tracking number provided

EUROPEAN & REST OF WORLD

We do not currently delivery outside of the UK.

 

WEB RETURNS

We hope you will love your purchase, however if you would like to return any item please notify us within 30 days. We are extending our returns period over the Christmas period. Any orders purchased from 16th November can be exchanged if returned by 31st January.

We will be happy to exchange or refund your purchase providing that it is unused and is in the same condition as when you bought it. Unfortunately postage and packaging costs are non refundable.

We cannot be held responsible for returned goods being lost in the post. If returning a product please retain proof of posting, you can ask for a free certificate of postage at the Post Office. We recommend you use a tracked service where possible.

Returns address:-
Janet Bell, 11 Church Street, Beaumaris, Anglesey, LL58 8AB. 

Please include a note with your order number and contact details

DAMAGED OR FAULTY GOODS

In the event of the goods arriving damaged or being faulty we will cover costs of return postage and either refund or exchange the goods. In the case where the products are one off items, we cannot guarantee an exact replacement. In this instance we will offer a similar product or contact the designer to see if there is .

We are very nice here so will try to do our absolute best to keep you happy, please don't hesitate to call us about anything on 01248 811050 between 10am and 5pm.