PLEASE ALLOW UP TO 14 DAYS FOR DELIVERY OF ALL ORDERS at this time

Delivery & Returns

***CUSTOMER DELIVERY INFORMATION - Covid-19***

Our online shop is still open and we are still able to send items by post.

For more details on how we are packing our orders and trading safely through the Covid 19 crisis, please click here.

As we are operating on reduced staff and hours it may take longer than usual to ship orders, so please do bear with us. We will aim to dispatch orders within 2 weeks, sooner where possible. Our postal services are working as fast as they can to deliver parcels but there are also some delays with postal services at the moment.

If you require any further information please do not hesitate to contact us at info@janetbell.co.uk. 

SHIPPING INFORMATION

We aim to send orders out within 5-7 working days, but delivery could take up to 10 working days. If you require an item sooner than this, please contact us directly to check if this possible. 

We will let you know if there will be a delay, offering either to keep the goods on back order or refund you. Small and light goods will be sent out with Royal Mail. Larger items are sent via APC and will require a signature.

 
SHIPPING PRICES

MAINLAND UK

BASKET TOTAL PRICE DELIVERY METHOD
£10.00 or under  £1.95 Royal Mail
£10.01 - £49.99 £4.95 Royal Mail/APC
£50 and over £6.95 Royal Mail/APC
Channel Isles, Isle of Man and Scottish Isles £39.95

TRACKING

To track your APC delivery please visit the APC website with your postcode and tracking number provided

FREE STORE PICKUP - Currently Unavailable until further notice

This option is currently unavailable while the shop is temporarily closed. 

EUROPEAN & REST OF WORLD

We do not currently delivery outside of the UK.

WEB RETURNS

We hope you will love your purchase, however if you would like to return any item please notify us within 30 days.

We will be happy to exchange or refund your purchase providing that it is unused and is in the same condition as when you bought it. Unfortunately postage and packaging costs are non refundable.

We cannot be held responsible for returned goods being lost in the post. If returning a product please retain proof of posting, you can ask for a free certificate of postage at the Post Office. We recommend you use a tracked service where possible.

Returns address:-
Janet Bell, 11 Church Street, Beaumaris, Anglesey, LL58 8AB. 

Please include a note with your order number and contact details

DAMAGED OR FAULTY GOODS

In the event of the goods arriving damaged or being faulty we will cover costs of return postage and either refund or exchange the goods. In the case where the products are one off items, we cannot guarantee an exact replacement. In this instance we will offer a similar product or contact the designer to see if there is .

We are very nice here so will try to do our absolute best to keep you happy, please don't hesitate to call us about anything on 01248 811050 between 10am and 5pm.